Faq's

Below are frequently asked questions, you may find the answer for yourself

  • How do I place an order?

    Go to the product details page of the model you wish to purchase, and click "Buy On Amazon".

    After being redirected to the corresponding Amazon page,Simply click "Add to Cart" or "Buy Now" on the product page, then follow the instructions to enter your shipping address and payment details to complete the order.

  • How soon will my order be processed after placing it?

    Orders are usually processed and shipped within 24 hours after being placed. Processing may take slightly longer during holidays or peak periods.

  • Can I modify or cancel my order?

    If your order has not been shipped, you can go to "Your Orders" in your Amazon account and choose to modify or cancel the order.

    If it has already been shipped, please wait for the delivery and then request a return if needed.

  • How can I check my order status?

    Log in to your Amazon account and go to "Your Orders" to view the order status, shipping progress, and estimated delivery date.

  • What are the return/exchange conditions?

    You may request a return or exchange within 30 days of receiving the item, as long as the product is in its original packaging and unused. For quality-related issues, we will cover the related costs.

  • How do I request a return or exchange?

    Log in to your Amazon account, go to “Your Orders”, find the item, and click “Return or Replace Items”. Then follow the on-screen instructions.

  • What’s the warranty/repair process?

    We offer a 1-year warranty covering non-human-caused quality issues. If you need warranty support, please contact us via Amazon message, and we’ll guide you through the next steps.